Salesforce Service
Cloud Services
Leverage NextRow Digital expertise to implement Salesforce Service Cloud with your eco-system. We offer integration, consulting and maintenance services as well
Salesforce Service
Transform your Customer Service with Salesforce Service Cloud!
To make your business stand out, you need to deliver excellent customer service that can increase the retention rate, accelerate the growth and boost the satisfaction. Your customer support team need to be quick, fast and responsive when it comes to addressing the customers concerns, no matter what the time is. This is where NextRow Digital comes into play.
Catering to your diverse needs, we follow a strategic approach to know your customer preferences, build brand loyalty, create cross-selling opportunities and actively respond to their queries, thereby improving the overall experience.
Our Services
Omni-Channel Support
Offer excellent customer support through multiple communication channels and delegate the matching cases to the concerned teams who have the skill set to take a quick action.
Custom Reports and Dashboards
Analyze the online behavior of your prospects to make data-driven decisions in real-time. Provide a 360-degree view of customer’s journeys with custom reports and dashboards
Case Management
Manage the entire lifecycle of your customers on a streamlined dashboard and arrange the cases based on the priority levels.
Social Analytics
Collect valuable social insights from Facebook, LinkedIn, Instagram and Twitter to put business opportunities into action.
Social Channel Management
Monitor the target audience engagement on various social media channels and pro-actively respond to their messages for a better customer engagement.
Training
Provide on-site, remote and on-demand training programs to train beginners and experienced professionals about the features, benefits and the use-cases of Service Cloud.
Why Choose NextRow Digital for Salesforce Service Cloud Platform?
Deciding to adapt the Salesforce Service Cloud platform is easy. The real challenges come when your team gets stuck in the middle of the implementation phase. For all those who have less bandwidth or are in no mood to hire the inhouse team of Salesforce certified experts, the implementation of the CRM platform becomes a daunting task.
Experts at NextRow Digital can help you out whenever you need guidance. From implementation to integration, migration, consultation, support and maintenance, we offer a full suite of Salesforce Service Cloud solutions under one roof so that you can make the most of your Salesforce investment. Once you partner with us, you can be rest assured of scaling your business as we take care of everything! Hire our team today!
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Salesforce Marketing Cloud support and we will put you in touch with the experts.